FAQs

Frequently Asked Questions (FAQs)
1. What materials are used in Mistiee jewelry?
All our jewelry is made with high-quality titanium, known for its durability, hypoallergenic properties, and resistance to tarnishing. Some pieces feature gold plating or crystal inlays for added style.

2. Is titanium jewelry safe for sensitive skin?
Yes! Titanium is hypoallergenic, making it perfect for those with sensitive skin or metal allergies. It's a popular choice for body jewelry because it doesn’t cause irritation or reactions.

3. How do I care for my titanium jewelry?
Titanium is low-maintenance, but for best results:
Clean your jewelry with warm water, mild soap, and a soft cloth.
Avoid exposing it to harsh chemicals like bleach or chlorine.
Store your pieces in a dry, cool place when not wearing them.

4. Can I wear my titanium jewelry in water?
Yes! Titanium is water-resistant and won't tarnish when exposed to water. However, for longer-lasting shine and quality, we recommend avoiding exposure to harsh chemicals like chlorine or saltwater.

5. Are Mistiee earrings suitable for everyday wear?
Absolutely! Our titanium earrings are lightweight, durable, and designed for everyday comfort. The secure screw-back and flat-back closures make them perfect for continuous wear without irritation.

6. Do you offer unisex styles?
Yes! At Mistiee, we pride ourselves on offering trendy, unisex designs. Our collection includes unisex cartilage flat back studs, hip-hop style hoops, and punk style earrings to suit anyone's style.

7. Where is Mistiee based, and do you ship internationally?
We are proudly based in Brisbane, Australia, and we ship both locally and internationally. Shipping times may vary based on your location.

8. How long will it take to receive my order?
Australia: 8-12 days.
International: 7-14 business days, depending on the destination and local postal services.

9. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number to follow your package.

10. Do you offer returns or exchanges?
For hygiene reasons, we do not accept returns on earrings unless they are defective or damaged upon arrival. Please contact us within 24hrs of receiving your order if there’s an issue, and we’ll be happy to assist with a solution.

11. Do you take custom orders?
Currently, we don’t offer custom designs, but we are always open to hearing suggestions and feedback for future collections!

12. How do I contact Mistiee for more questions?
You can reach us at info@mistiee.com or via the contact form on our website. We're happy to help with any inquiries!